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First Horizon Bank

3 cardholder agreements · 398 KB

D
Fair Terms · grade D (54/100)
5 contract red flags across 3 filed docs · see how every issuer ranks →
Why this grade
  • Starting score100
  • Forced arbitration (opt-out available)-12
  • Class-action waiver-12
  • Jury-trial waiver-8
  • Change-anytime clause-8
  • Penalty APR-6
  • Fair Terms score54 · grade D

See the exact wording behind each below.

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You can opt out of this issuer's forced arbitration

deadline ≈ 10 days

First Horizon Bank's agreement lets you reject arbitration and keep your right to sue — usually within 10 days of opening the account. You have to send it in writing. Here's the language from the filed agreement:

“…rning your Visa Signature claiming through such person or incident to the account.. The word Consumer any other Claim. If the Administrator declines to administer a Claim in arbitration, then award that is greater than our last written settlement offer, the arbitrator shall have the question, along with applicable interest and fees. We will send you a statement Agreement and Definitions. ..................................................................................................................1 points balance and credit card account. If you have obtained any travel services by means a natural person who holds an account primarily for personal, family or either party shall have the right to proceed with the Claim as a lawsuit in court, in discretion to require us to pay your attorneys fees and costs. Otherwise, each party of the amount you owe and the date payment is due. We may th…”
M134680 Visa Signature Agreement ↗
“…ent Processing............................................................................................................................3 declines to administer a Claim in arbitration, then either party shall have the right to proceed If you receive our explanation but still believe your bill is wrong, you must write to us continue to notify us promptly every time your billing statement reflects a new charge. terms have the following definitions. The words we, our and us mean First Horizon Bank, any right of appeal provided by the FAA. Costs will be allocated in the same way as costs are within 10 days telling us that you still refuse to pay. If you do so, we cannot report you Visa Money Transfer. ..............................................................................................................4 its parent company, and their direct and indirect subsidiaries and affiliates,…”
M137795 Visa Cardholder Agreement ↗

Read the exact mailing address in the clause above, then use our opt-out letter template and full guide →

Contract X-Ray — what's buried in the fine print

5 red flags · 3 filed docs

Detected in the CFPB-filed cardholder agreements from First Horizon Bank. Verbatim quotes below — CardSleuth flags the language; this isn't legal advice.

Forced arbitration

You give up your right to sue in court — disputes are pushed into private arbitration.

Show the exact wording ↓
“…lity in this user of the account, or legal representative of any of the foregoing, and anyone to a particular Claim shall not waive your right or our right to demand arbitration of procedures of the Administrator. In addition, in the event that you receive an arbitration If we do not believe there was a mistake: You will h…”
M134680 Visa Signature Agreement ↗
“your regular terms will resume at the time our offer specifies. Occasionally, you may be ARBITRATION: PLEASE READ THE FOLLOWING ARBITRATION PROVISION CAREFULLY. IT Initiation of Arbitration. The party electing arbitration must use the arbitration administrator laws relating to arbitration. Either p…”
M137795 Visa Cardholder Agreement ↗
Class-action waiver

You can't band together with other cardholders in a class action.

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“…your available point balance, no matter the cause, household purposes. The word Claim means any claim, controversy, or dispute of any which case the Class Action Waiver set forth below still applies. will bear its own attorneys fees and costs, regardless of who prevails. as delinquent if you do not pay the amount we…”
M134680 Visa Signature Agreement ↗
“…its parent company, and their direct and indirect subsidiaries and affiliates, together with with the Claim as a lawsuit in court, in which case the Class Action Waiver set forth below allocated in arbitration by a single arbitrator. A final and binding award is subject to judicial Finance Charges....................…”
M137795 Visa Cardholder Agreement ↗
Jury-trial waiver

You waive your right to have a dispute heard by a jury.

Show the exact wording ↓
“…hase. to the account. The word Claim includes, but is not limited to, any claim, controversy the right to proceed as part of any class action and (2) waive the right to a trial by jury except for any right of appeal provided by the FAA. Costs will be allocated in the same within 10 days telling us that you still refuse to pay. If yo…”
M134680 Visa Signature Agreement ↗
“…ient representative of any of the foregoing, and anyone claiming through such person or incident right to proceed as part of any class action and (2) waive the right to a trial by jury of any Paying Interest...............................................................................................................................…”
M137795 Visa Cardholder Agreement ↗
Change-anytime clause

The issuer reserves the right to change your rates, fees and terms at any time.

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“…fy our Banking Online Department if you change your e-mail limiting or disallowing refunds, you will be bound by it. If you make travel or lodging or Changes In Terms. You consent and agree that at any time we may add, delete, If the periodic interest charge calculated for a billing cycle in the manner described in a member of the Armed Forces and his or…”
M134680 Visa Signature Agreement ↗
“…licable Cash Advance Fee(s)). The the Cash Advance balance for each day of the monthly billing cycle by subtracting payments Online Department if you change your e-mail address by following the instructions in your Changes In Terms. You consent and agree that at any time we may add, delete, remove, the applicable margin ( Margin ). Margin means the percentage points added to the Prime amount of interest charged will b…”
M137795 Visa Cardholder Agreement ↗
“FIRST HORIZON VISA?? SIGNATURE Credit Card Disclosures PLEASE READ THESE TERMS AND CONDITIONS. We may change the rates, fees, and terms of your account at any time in accordance with the Cardholder Agreement to be sent with your card and with applicable law. CREDIT CARD DISCLOSURES Current Information: The infor…”
Visa Signature Disclosure ↗
Penalty APR

Slip up and your rate can jump to a much higher penalty APR.

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“….75%. APR for Cash Advances market based on the Prime Rate. Application of Payments: We will determine, at our discretion, the amount of and order in Penalty APR and which minimum payments will be applied to Purchases, Balance Transfers, Cash Advances, None When It Applies Interest, Finance Charges, and other…”
Visa Signature Disclosure ↗
Arbitration opt-out

The contract lets you reject arbitration (usually within a short deadline) and keep your right to sue.

Show the exact wording ↓
“…ency concerning your Visa Signature claiming through such person or incident to the account.. The word Consumer any other Claim. If the Administrator declines to administer a Claim in arbitration, then award that is greater than our last written settlement offer, the arbitrator shall have the question, along with applicable interest and fee…”
M134680 Visa Signature Agreement ↗
“…t for Payment Processing............................................................................................................................3 declines to administer a Claim in arbitration, then either party shall have the right to proceed If you receive our explanation but still believe your bill is wrong, you must write to us conti…”
M137795 Visa Cardholder Agreement ↗

Checked & clear: Deferred interest

Cardholder agreements

Filed with the CFPB in the 2026 Q1 bulk submission. Opens the original PDF.